Piepeople Consulting operates in the BPO space providing high-quality, cost-effective solution to a range of corporations. It provides a complete blend of CRM services - inbound customer service, including technical support, email/web-chat support, and outbound telemarketing. BPO services include transaction processing as well as finance and accounting related services. As a next-generation, process driven outsourcing service provider, Piepeople's focus is to provide reliable end-to-end solutions while enhancing the effectiveness and reducing the TCO (Total Cost of Ownership) of the outsourced business processes.

Customer Care

Inbound

• Customer service–information on products/services, feedback, customer specific enquiries with cross and up selling capability.
• Sales and Order processing

Outbound

• Telemarketing for creating customer awareness and customer acquisition.
• Collections for both early and late stages.

We aim to improve service times and decrease the cost of serving both the internal as well as the external customer. With better profitability and faster go to market, we partner in the client's success. Some of the services that we provide include:

Technology Helpdesk

As part of our Help Desk services we offer the following:

• Technology query handling.
• Usage support for features etc.
• Installation support.

Business Analytics

Most BPO vendors stop short of replicating existing processes offshore and using the labor arbitrage to reducing costs. We at Piepeople go many steps further by wrapping the BPO offering with layers of Datawarehousing, Datamarts, Business Intelligence and Customer Analytics to help customers not merely reduce costs but also enhance revenues.

Increasingly the key concern and focus of corporations revolves around Customer Acquisition and Retention. Piepeople Consulting helps its clients create Customer Segments, Profiles, conduct Profitability Analysis, analyze Channel Effectiveness & Optimization and Cross sell & Up sell.

Informed decision-making is the key challenge before managers trying to deal with cost pressures, competition, mergers and acquisitions and the growing size of operations. These decisions range from day to day operational issues to strategic decisions with long ranging impact.

Piepeople Consulting offers business intelligence solutions that provide dashboards for managements on key performance indicators across distribution, production and transmission divisions. At an operational level, Datamarts that help managers reduce costs on account of missed customer commitments.